To Our Valued Ebike Community
Across the globe, individuals, families, communities and business are adjusting to a new reality in light of the COVID-19 pandemic. ENVO Drive Systems is not an exception. We extend our sympathy towards anyone impacted by the virus and reaching out to update you on how we are approaching this situation. We are prepared to prevent interruption of inventory supplies.
Due to the cyclic nature of electric bike business, we place continuous orders throughout the year. We stock the highest value of inventory by January each year, which means our inventory will still be in good shape until the end of April.
Since early stages of COVID-19 situation in China, Japan and Korea, we have had frequent follow ups with all suppliers. Among 12 major overseas component suppliers, only two were located in areas affected by the virus. We anticipated long interruptions in manufacturing in those areas and through diligent research, we were able to find alternatives in safer areas. Within one month, we transferred the drawings, specs and standards to the two new factories to prepare them for manufacturing our next orders.
We have also ordered some battery short SKUs by express air shipping; costly but effective.
With such measures, we are optimistic we will not have big interruptions in our major line of products this spring. Please note, we still anticipate a 2-3 week gap for a few battery, motor or electric bicycle SKUs as well as delay caused by transportation deficiencies and Port of Vancouver.
We are committed to continuing services you need
As we take all the necessary precautions to keep everyone as safe as possible, our goal is to continue to serve you without any interruptions.
Due to the public concern about the outbreak,we need to take all necessary precautions to keep everyone as safe as possible from the virus so we can continue to serve you without any interruption.
By Appointment Only
For your convenience, we may schedule your appointment to be able to prepare all the safety measures in advance. Otherwise, all other technical services would be offered via phone call, email or video conference instead of in person meetings, as desired, ensuring your return is expedited accurately and thoroughly.
Our entire team stands ready to assist you in any way we can. We look forward to providing our e-ride solution services for many years to come.