Dear EbikeBC Valued Customer,
This update is with regard to customers pre-orders and back-orders on ENVO eBikes, which were made on our website (EbikeBC) last month (May 2020).
The inevitable global Covid-19 impact on our frame supplier operation has caused delays on our product assembly process, which resulted in those ebikes’ delivery to be postponed.
As you might know, this is a common issue across the industry, and almost all manufacturers or suppliers in the bike manufacturing or parts supply sectors have been facing similar disruption.
In our case, the source of the delay has been Shimano bicycle standard parts, which is a Japanese monopoly. Although we managed to hire two alternative facilities to manufacture our aluminum frames, neither did fully remove the risk of delay.
We want to ensure you that we are trying everything in our power and our utmost to minimize the delay and to reduce your trouble. We have equipped our departments with more staff to minimize this delay’s impact on our assembly and fulfillment process, in the next few weeks. We are using all of our capacity to guarantee delivery of all orders including ENVO D35 and ENVO ST models by mid July.