ENVO D35 and ENVO ST Pre-orders update (June 10th 2020)

Dear EbikeBC Valued Customer,

This update is with regard to customers pre-orders and back-orders on ENVO eBikes, which were made on our website (EbikeBC) last month (May 2020).

What Happened?

The inevitable global Covid-19 impact on our frame supplier operation has caused delays on our product assembly process, which resulted in those ebikes’ delivery to be postponed.

As you might know, this is a common issue across the industry, and almost all manufacturers or suppliers in the bike manufacturing or parts supply sectors have been facing similar disruption.

In our case, the source of the delay has been Shimano bicycle standard parts, which is a Japanese monopoly. Although we managed to hire two alternative facilities to manufacture our aluminum frames, neither did fully remove the risk of delay.

What We have done so far?

We want to ensure you that we are trying everything in our power and our utmost to minimize the delay and to reduce your trouble. We have equipped our departments with more staff to minimize this delay’s impact on our assembly and fulfillment process, in the next few weeks. We are using all of our capacity to guarantee delivery of all orders including ENVO D35 and ENVO ST models by mid July.

 

By |2020-06-12T19:08:35+00:00June 11th, 2020|Blog, COVID-19, news, Uncategorized, Uncategorized|41 Comments

41 Comments

  1. James June 28, 2020 at 11:21 pm - Reply

    Can we get another update at the end of the month? (June). Very excited for my D35, and okay with the wait, but it would be nice to have more frequent updates to provide your consumers more transparency.

    • EbikeBC June 29, 2020 at 6:53 pm - Reply

      First of all thank you for all your patience and support.

      Our most recent updates on delivery of frames and production is as following:
      We are now more confident that we can deliver all 18inch size(galactic color) ordered before June 20th and all ENVO D35 20inch (no matter when ordered) by July 20th.
      ENVO D35 18inch galactic color ordered after June 20th and all 18inch and 16inch (Teal color) as well as ENVO ST ebikes will be delivered by July 30th.

      Sincerely EbikeBC Team

  2. Bill Edbrooke July 2, 2020 at 7:31 pm - Reply

    Are you still offering a 10% discount for new orders? Assuming new orders will be delivered by July 30th. Thanks, Bill

    • EbikeBC July 8, 2020 at 9:30 pm - Reply

      The offer is for Pre-Orders only and is still valid.

  3. EbikeBC July 8, 2020 at 10:18 pm - Reply

    ORDERS DELIVERY UPDATES; JULY 8TH 2020

    We will be on time for delivery of 18inch size(galactic color) ordered before June 20th and all ENVO D35 20inch (no matter when ordered) by July 20th.

    ENVO D35 18inch galactic color ordered after June 20th and all 18inch and 16inch (Teal color) will be delivered in 1st Week of August.

    ENVO ST ebikes delivery will be in 2nd week of August.

  4. Don July 9, 2020 at 11:51 pm - Reply

    Does the mid-August date apply to all Envo ST bikes, or just new orders? Mine was ordered on June 15.

    • EbikeBC July 16, 2020 at 9:13 pm - Reply

      Yes, we are still dealing with delays and postpones by parts supplier for ST ebikes. Thank you for your patience

  5. EbikeBC July 16, 2020 at 6:20 pm - Reply

    ORDERS DELIVERY UPDATES; JULY 16TH 2020

    Delivery of 18inch size(galactic color) ordered before June 20th and all ENVO D35 20inch (no matter when ordered) by July 22nd.

    ENVO D35 18inch galactic color ordered after June 20th and all 18inch and 16inch (Teal color) will be delivered in 2nd Week of August.

    ENVO ST ebikes delivery will be in 3rd week of August.

    We will keep selling ENVO D35 18inch and 20inch until further notice. ENVO D35 16inch, ENVO ST ordered after July 15th delivery date will be early October 2020.

  6. Gillian Collier July 19, 2020 at 1:29 pm - Reply

    We have two D35 bikes on order since May, a 20 inch and a 16 inch. Will they ship together ? Is the 2nd week of August a firm date or still tentative on parts being delivered?

    • EbikeBC July 21, 2020 at 9:48 pm - Reply

      20inch and 18inch ENVO D35 ebikes are being shipped starting today (July 21st)
      16inch will need another 2-3 weeks.

  7. Vera Giebelhaus July 22, 2020 at 12:24 am - Reply

    Has anyone had success tracking their bike shipment from Canpar? I want to be sure I’m home when the bicycle arrives

    • EbikeBC July 23, 2020 at 10:22 pm - Reply

      Hard to manage delivery time by Canpar!

    • Gillian Collier July 30, 2020 at 5:19 pm - Reply

      No I find their tracking really poor. My bike shipped on 24 July to Ontario has not arrived yet

  8. Rod July 22, 2020 at 5:30 am - Reply

    Same question as above. Two bikes ordered and paid in full mid May. You say (18″ galactic Envo) will be ready for shipping starting July 21. The second bike was the ST. Will you send them as soon as available, ie separately instead of holding till both ready? Please answer the question. Eagerly awaiting beginning biking! Your bikes look great and glad you are employing more staff but more attention needs to be directed to customer service as well. Emails not responded to. Difficult to get through on the phone lines. Thank you. Will be checking here for a response about the order.

    • EbikeBC July 23, 2020 at 10:28 pm - Reply

      We ship up on availability and we wont wait for your next product. 18″ Galactic is ready and our fulfillment is managing pick ups by Canpar in sequence of received orders. Canpar limited pick up quantity is the bottle neck at this point.

    • EbikeBC July 23, 2020 at 10:34 pm - Reply

      By the way, we normally do not leave any email behind or delayed beyond 1 business day. When and who did you send the email to?

      • Rod July 24, 2020 at 3:09 am - Reply

        Email sent to sales@ebikebc.com as suggested by the fellow on the phone. Over a week, no response. Should it be sent elsewhere? Thank you.

        • EbikeBC July 24, 2020 at 7:48 pm - Reply

          Rod we searched all inboxes with your provided email. No record is found ; Also no order is made with this email.

  9. Tony Abbott July 23, 2020 at 10:14 pm - Reply

    I was optimistic when I saw on your website that all bikes of the type I ordered were to be delivered on July 22. I was even more optimistic when I saw that you had started to ship July 21. I ordered my bike on May 4, surely I should be close to top of list for shipment.  Please tell me it is just a mistake and my bike has been shipped you just forgot to notify me.
    Tony Abbott

    • EbikeBC July 23, 2020 at 10:33 pm - Reply

      That might be true;
      18″ and 20″ ENVO D35 ebikes are lined up for pick up by courier. Courier can pick up limited number of ebikes per truck. I don’t think it takes long for all orders to be shipped out.

  10. James July 24, 2020 at 9:17 pm - Reply

    Is there any possibility that there may be deliveries on the weekend? Canpar states they do deliver on Saturdays, but only if arranged with the sender.

    Just checking as many of us are very very eagerly awaiting our bikes! I’m sure providing an update on how the backlog of deliveries is going would give us customers a better idea how long this may take.

  11. EbikeBC July 27, 2020 at 7:08 pm - Reply

    ORDERS DELIVERY UPDATES; JULY 27TH 2020

    Delivery of 18inch size(galactic color) ordered before June 20th and all ENVO D35 20inch (no matter when ordered) has already started and partially delivered to customers. You can make appointments for pick ups and shipping items are in-line for pick up by courier. The bottle neck is the courier pick up capacity. It should all be shipped out by end of July. (No change)

    ENVO D35 18inch galactic color ordered after June 20th and all 18inch and 16inch (Teal color) will be delivered in 2nd Week of August. (No change)

    ENVO ST ebikes delivery will be in 3rd week of August. (No Change)

    We will keep selling ENVO D35 18inch and 20inch until further notice. ENVO D35 16inch, ENVO ST ordered after July 15th delivery date will be early October 2020. (No change)

    Unapprove | Reply | Quick Edit | Edit | History | Spam | Trash

  12. Gillian Collier July 30, 2020 at 1:08 pm - Reply

    Has anyone received their bikes yet? Mine was shipped on 24th July by Canpar. Tracking information isn’t updated and it hasn’t arrived yet

    • Gillian Collier July 31, 2020 at 8:56 pm - Reply

      Update bike arrived today, one happy customer

  13. Doug July 30, 2020 at 10:40 pm - Reply

    Yes — received mine today. Tracking information doesn’t show up until Canpar has picked up the order and that can take 2 to 4 days. When they have picked up the order the tracking information will be activated.

  14. Sigrid Ewender August 1, 2020 at 5:09 pm - Reply

    Hello, I ordered a 19″‘ CitEbike on June 29, paid in full. I was previously informed that it would be delivered by mid August. Would just appreciate any update if this timeline is still realistic for this kind of bike?

    • EbikeBC August 1, 2020 at 11:07 pm - Reply

      Hi Sigrid
      I assume you are talking about ENVO ST 19″ step-thru bike. Yes, ebikes will be ready by Mid August. However deliveries may take some more few days due to high traffic in our dispatching and couriers capacity. 4th week of August is a safer estimate than 3rd for your ebike pick up time or ship out.

  15. Al Lachman August 4, 2020 at 3:03 am - Reply

    I ordered a 16″ step-thru bike in the first week of April paid in full. when will it be shipped?

    • EbikeBC August 7, 2020 at 9:42 pm - Reply

      Getting ready soon, hopefully last week of August.

  16. Gillian Collier August 11, 2020 at 1:34 pm - Reply

    I’m waiting for a 16 inch D35 please tell me when I can expect to receive it. I’m hoping it will ship this week

    • EbikeBC August 14, 2020 at 5:53 pm - Reply

      We start shipping ENVO D35 16″ and 18″ ebikes on Monday 17th.

  17. EbikeBC August 14, 2020 at 6:57 pm - Reply

    ORDERS DELIVERY UPDATES; Aug 14TH 2020

    Delivery of 18inch size(galactic color) ordered before June 20th and all ENVO D35 20inch already delivered.

    ENVO D35 18inch galactic color ordered after June 20th and all 18inch and 16inch (Teal color) will start shipping out on Monday Aug 17th.

    ENVO ST ebikes will start shipping out in 3rd week of August. (No Change)

    We will keep selling ENVO D35 18inch and 20inch until further notice. ENVO D35 16inch, ENVO ST ordered after July 15th delivery date will be early October 2020. (No change)

  18. EbikeBC August 19, 2020 at 11:15 pm - Reply

    ORDERS DELIVERY UPDATES; Aug 19TH 2020

    All remaining ENVO D35 orders are lined up for courier pick up, partially shipped starting from Aug 18th based on the sequence of purchase time.

    ENVO ST ebikes will start shipping out 20th of August.

    We will keep selling ENVO D35 18inch and 20inch until further notice. ENVO D35 16inch, ENVO ST ordered after July 15th delivery date will be early October 2020. (No change)

  19. Don Magor August 20, 2020 at 8:10 am - Reply

    Excellent news re ST bikes, finally. Will we receive advice from you or CANPAR when to expect delivery?

    • EbikeBC August 21, 2020 at 12:40 am - Reply

      Canpar website is hacked! we are trying other couriers. pick ups started today. please email our sales for updates your order.

  20. EbikeBC August 21, 2020 at 12:46 am - Reply

    NOTICE FROM CANPAR
    https://www.canpar.com

    On 19th Aug 2020 Canpar Express was the target of a ransomware attack that impacted some of our systems. We continue to meet most customer shipping needs and we are not aware of any misuse of client information. Out of an abundance of caution we want to make our clients aware of the incident, should you be experiencing any issues.
    Canpar Express takes our obligation to protect customer information seriously. Upon learning of the incident, we immediately began an investigation and engaged cybersecurity experts to assist in the process.
    We have taken steps to contain and remediate the issue and are taking all necessary steps to help prevent a similar occurrences in the future.

    We at EbikeBC are trying to get updates from CANPAR or use other couriers; there are limitations that makes this process challenging. However today we where able to ship out first lot of ENVO ST ebikes by Purolator.

    • EbikeBC August 25, 2020 at 9:30 pm - Reply

      Problem is resolved, all shipments are back to normal since Monday morning Aug 24th.

  21. Gillian Collier August 21, 2020 at 12:39 pm - Reply

    Does this mean that bikes were shipped by Canpar or not? I’m still waiting for confirmation that my bike was shipped

    • EbikeBC August 25, 2020 at 9:18 pm - Reply

      Canpar is back to normal, We have shipped partially with other couriers so far. Remaining will be processed by Canpar.

  22. Gillian August 24, 2020 at 2:36 pm - Reply

    Please update as to the latest on shipping back orders.

    Thank you

    • EbikeBC August 25, 2020 at 9:28 pm - Reply

      All shipped or lined up for pick up by Canpar.

Leave A Comment