Yes, initiate your paperwork and join us to find the right electric bike!
We never keep products in stock for long. As a result, we typically don’t have aged or out of fashion goods left to put on sale. On the other hand, we are keeping the sales margin as low as possible throughout the whole year to keep the best value and deals in North America, guaranteed. [...]
Do you offer help, parts or repair service for electric bikes purchased elsewhere/ from other brands?
We will try our best to help. Technically we can replace, refurbish or repair Electric bike Li-Ion batteries of any brand. You need to share details such as Voltage, Capacity in Ah, shape and size of battery. For motor and controller issues you need to contact us and share details. Sometimes the labor wouldn’t [...]
We try to make the decision making process as simple as possible. You can start with style and look of the ebikes, then read through specs and options. Some products are customizable for some specs or features. In the end if you have special concerns, questions or comments before ordering you are welcome to contact [...]
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It varies by product: Most e-bikes - 1 year bike & 2 years motor/battery system EbikeBC kits - 1year free, 2nd year option 60C$ BionX kits - 3 years
US buyers pay no tax Canadian buyers pay GST or HST, based on the province they live in. BC buyers pay GST+PST on kits, parts and ebikes. Bikes with conversion takes 5% GST on all and 7%PST on conversion kit only.
Everything will be shipped from Vancouver local inventory. It takes 1 to 3 business days for orders to be processed, tested, packed and picked up by curriers. To US Destinations: Delivery in 4 — 6 days To Canada Destinations: Local (British Columbia) — 1-2 days Canada central and West — up to 3 days Canada [...]
Some products like conversion kits offer free-shipping throughout the US and Canada. A flat charge of 99C$ applies for Canada-wide delivery of electric bikes. Electric bikes to US may require up to 69C$ more; we will contact you in the event of such an increase in shipping cost. Parts and spares including sensors, controllers, batteries [...]
If the part is listed in our online parts store, you’re good to order from there. Otherwise email us about the parts, repairs or services that you require.