Terms and Conditions
If you configured your kit order online verified by our consultancy, you will have 10 days return with money back guarantee after you received the product.
We may ask you about the reasons for our customer’s service records.
EBIKEBC will not take any responsibility and or liability for any accident, misuse, abuse, loss, injury for or by the rider nor a third-party evenif the cause is ebike kit power, speed, bad or illegal parameter setting, components defect or malfunction.
If you buy an ebike kit or parts with no installation and service or If the kit is installed by us, by testing and signing the check list provided, customers take all responsibilities and liabilities on bike, ebike components, brakes, bike mechanical parts and adjustments, electrical wiring, unforeseen occurrences, safety issues, maintenance and services, etc.
Ebike rider must obey all traffic regulations and is responsible to follow rules and updates for the kind of vehicle is using.
1- Contact us and share the problem with our expert; the problem might be resolved through telephone or email instruction provided to you. Sometimes a loose connection or bad adjustment can cause failure to system normal operation.
2- There is a broken part that you have recognized yourself or with the help of our technician. We simply send you the right part and you will replace it yourself.
3- There is a major problem with motor or battery. You need to send the motor wheel or battery case to us and we will repair it and send back to you.
Our experts will help you find the fastest and most cost efficient way to have your ebike back to work. This is done through our service strategy:
- a- Fast reply to your inquiry and question
- b- Deep probe into the causes and reasons and fault diagnosis on call or online.
- c- Educating you about the problem
- d- Replacing only the defected parts, not the whole pack.
Return and Exchange
There are terms and conditions applied to return or exchange of products.
All parts shall be unused, undamaged, unscratched, clean and resell-able to be eligible for a return and full refund.
Packing and shipping expenses as well as any labor involved in the customized orders is not refundable.
You need to inform us prior to any shipment. Costumers will take shipping costs for both directions; unless the buyer made a clear claim with proof of EbikeBC’s mistakes.
All ebike kit components including motor, controller, display, battery, charger, throttle, PAS sensor, brake sensors are covered by 12 months Free warranty. You can purchase extended warranty up to 24 months with 5$ per month.
Ebike is a vehicle in real working conditions with no limitations. It is always exposed to unwanted impacts, shocks, vibrations, heat and cold, accidents, water penetration, etc.
In case some defects comes up in a normal working condition we supply a free replacement part for you. You might be asked to pay the delivery or installation cost; ask for details prior to your request for any part.
If the problem is caused by an accident, wrong or careless installation by the customer, careless actions, wire stretch, bad storage or not following instruction manual, customer should pay the cost of the part and replacement.
The cause of the failure will be recognized by our experts.
Please read our warranty terms and conditions.
All ebike kit components including motor, controller, display, battery, charger, throttle, PAS sensor, brake sensors are covered by 6months Free warranty or up to 24 months purchased warranty (each extra month will cost only 5CAD) which will be called full warranty period hereafter.
Ebike is a vehicle in real working condition with no limitation. It is always exposed to unwanted impact, shock, vibration, heat and cold, accident, water penetration, etc.
In case some defect comes up in a normal working condition we supply a free replacement part for you. you might be asked to pay the delivery or installation cost; ask for details prior to your request for part.
If the problem is caused by an accident, wrong installation by customer, careless actions, wire stretch, bad storage or not following instruction manual, customer should pay the cost of the part and replacement.
The cause of the failure will be recognized by our experts.
The EBIKEBC warranty covers the full warranty period for all parts of the ebike kit systems to the first owner, within the framework of the following conditions:
- This warranty exclusively covers ebike kit components provided by EBIKEBC and there is a proof of purchase and serial numbers showing the right part, not any other bicycle parts
- This warranty covers the repair and/or the replacement of ebike kit components.
- This warranty only covers material and manufacturing defects.
- Costs for repair work performed in advance by persons who have not been authorized by EBIKEBC will not be reimbursed. In such a case, any warranty claim will cease.
- The warranty period starts with the date of purchase. Warranty claims must be reported immediately.
- If the battery pack does not provide full capacity in the course of normal use or for batteries going through a normal aging process or reduction of performance, EBIKEBC warranty covers that within the warranty period if the capacity proved to be less than 70% of Initial condition.
- No warranty claims are accepted in the case of damages due to the following:
a) External influences, particularly falling rocks, collision, accident and other external events with an immediate external effect due to mechanical powers.
b) Purposeful and/or malevolent acts, theft and robbery as well as natural hazard events and/or acts of mischief.
c) Inappropriate use, e.g. the product was exposed to liquids, chemicals of any type and/or extreme temperatures, wetness and humidity and/or if the battery suffers damages due to non-compliance with instructions.
d) Overcharging the battery or not adhering to the instructions of battery handling
- No warranty claims are accepted:
a) In the case of test, maintenance, repair and replacement work due to normal use.
b) If the model, serial or product number on EBIKEBC product has been changed, deleted, blurred or removed.
c) In the case of use of the battery in systems that are not approved for such use with this particular product.
d) In the case of the operation of the EBIKEBC system with batteries other than the batteries designed for the EBIKEBC system (refer to user manual).
e) If one or more than one EBIKEBC part has been opened, altered or repainted.
This warranty only covers the above mentioned repair work and/or the replacement of defective or compromised components. It excludes any claims as to the reimbursement of property damages, downtimes, expenses for renting or leasing equipment, travel expenses, lost profit or any other claims. EBIKEBC liability in connection with this warranty is limited to the respective acquisition value of the product.
This warranty only covers original EBIKEBC components. The use of spare parts from unknown sources, for example, replacement parts from third parties, is strictly prohibited.
Warranty will be voided on any system on which it will be concluded that there has been any case of modification or tampering with firmware.