All ENVO products including eBikes, Conversion Kits, eScooters, etc. as well as components including motor, controller, display, battery, charger, throttle, PAS sensor, brake sensors are covered by 24 months free warranty unless otherwise specified. (Effective 25th August 2022)
Note: Brake pads and Brake Maintenance is not included in warranty
Warranty covers manufacturing and parts defect. In case of any defect ENVO will:
- Repair the defect at no charge.
- Provide same or compatible part of comparable performance as replacement.
- Offer store credit.
For Non-ENVO products we resell, we will follow original manufacturers’ Terms & Conditions. In most cases, customers will need to contact the original manufacturer organization for their claim. Warranty information for such products can be shared at the time of purchase.
Warranty is to ensure you receive a perfect product which requires intense maintenance service at all time by the user, having all spares, tools and expertise.
Mechanical parts such as chain, brake, tire, gear adjustment or loose screws or connectors is not a warranty claim. Warranty is for intrinsic parts defects.
We do not offer bicycle service and tune up as a part of warranty service.
Warranty supports you if you have an intrinsically defective parts such as a cracked frame weld seam or controller circuit failure; That also to the level of replacement and not including labor or delivery.
Delivery of the defective products or parts for repair or replacement to our service shop is the customer’s responsibility.
Ebike is a vehicle in real working conditions It is always exposed to unwanted impacts, shocks, vibrations, heat and cold, accidents, water penetration, salt splash etc. which may cause damage which mill not be considered a warranty claim.
If there is a defective product or part within the eligibility period, we supply a free replacement part for you. You might be billed for the cost of delivery or installation fee.
If the problem is caused by an accident, wrong or careless installation by the customer, careless actions, wire stretch, bad storage or not following the instruction manual, the customer will pay the cost of the part and replacement. The cause of the failure and warranty eligibility should be verified by the head of our technical dept. If the cause remains un-known, we will do in favor of the customers.
Our warranty terms & conditions applies also to all customers purchasing our products through dealers, 3rd party or second hand.
To claim a warranty, you need to apply through our customer service ticketing system.
In-case a warranty extension is offered for any of our products, you can pay the fees and get covered for the extension through same terms and conditions. You may apply up to 1 day before the regular warranty period expires.
Warranty of the products we resell at EbikeBC is based on the warranty terms & conditions of the supplier.