After looking around locally for an ebike I found EbikeBC.com on line. In fact I did find a nice model locally but the company never returned phone calls or answered emails. Not a good sign. This is the opposite of Alec at EbikeBC. From day one with the initial submitting of the online form outlining my present bike (Louis Garneau Harmony) to requesting photos before placing my order and finally answering numerous emails (over 40!) I am now a real happy rider of an Ebike. It is now a joy to ride with a head wind up hill. The installation was relatively easy with Alec answer my questions. Just take your time. I would definitely recommend EbikeBC to anyone looking for an Ebike conversion solution.