Without a doubt, the best service I have gotten in my 75 years on the planet. They hadn’t profited from the original sale of my ebike, having just recently taken over the brand. Nevertheless they went to the most extrordinary efforts to make good on some serious problems, including the rebuild of the battery (yes they can) and finally replaced the whole bike, That’s huge. That’s peace of mind for anyone thiking of a purchase especially considering the lithium batteries which they can service or replace. Very nice folks with a lot of talent and integrity. Sure turned my frown into a smile.