I can’t reach your store or dealers, what happens in the event of a problem?

Each product has enough literature and videos for owners guide, manual or troubleshooter which have been developed based on years of products’ after sales service experience. You will have access to us for assistance much easier than a local shop:

  1. Read website support and FAQ
  2. Share your questions and problem at https://ebikebc.com/forums/
  3. Email us
  4. Get an instant help form website live chat
  5. Call us (Pacific Time working hours applies)
  6. If required add Skype ID “ebikebc” to video chat. (Pacific Time working hours applies)

We're Happy to help:

Still can't find the solution?

1. Please fill up the support form at the link below:


2. Connect with our agents through live chats