I purchased an open box 20" Envo ebike, so I thought I should add extended warranty to be on the safe side. When the bike arrived it had no paper work, instructions, or any info about the warranty. I'm not really sure what my $60 investment includes. It would be nice to know that if my bike needs repairs or replacement parts, I can get it locally and submitted receipts. But so far I haven't found any info on that. On the other hand by ebike is awesome. Battery life is wonderful. Bike is very sturdy and well made, lots of power.. It's very comfortable to ride. Bought a second one for my Husband. Hopefully service won't be a problem.