System does not turn on

System does not turn on Connections are not completed Do a thorough check from battery power lines to controller and all other connectors
Battery is turned off Turn battery on using the on/off switch on the battery
Battery is dead See if battery charge indicator LEDs light up
Try charging the battery
Try turning on the system when charger is plugged in
Try turning off the battery hold 5 seconds then tun on
Check out battery fuse
Inspect battery for any sign of impact, moisture penetration, etc.
Check out battery voltage right at the battery output port
Check out battery to bracket connectivity, wipe the dirt, watch for sparks or melted connections
Check out battery voltage at controller power input plugs
Contact your local dealer or EbikeBC customer's service with the report of the above tests for battery repair or replacement.
LCD display or keypad issues Check out related cables and connectors at handle bar
Check out related cables and connectors at controller side
Visual inspection of the display and motor controller for visible sign of damage
Contact EbikeBC for service
Motor controller issues
Check out battery connections to controller
Check out battery voltage at controller input plugs
Visual check of all
Visual inspection of the motor controller for visible sign of damage
Contact EbikeBC for service

We're Happy to help:

Still can't find the solution?

1. Please fill up the support form at the link below:

Or

2. Connect with our agents through live chats