Shipping Policy
For detailed information on our shipping policy, please visit: Shipping Policy.
Product Availability and Shipping Schedule:
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Batteries (Dual, Conversion Kits, and 35 Series Bikes):We received the batteries with 100% conformity and safety. Shipping started early on August 26th.
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D35 & ST (all sizes and colors): Shipping started early on August 26th.
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ONLY ST 15": will be available in late September.
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Conversion Kits: Shipping started early on August 26th.
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All Products: Ready to be shipped according to the shipping policy.
- FLEX TRIKE: Orders placed after August 7th will be shipped in September.
- Local Pickup: Assembling bikes for local pickup will add an extra week to the timeline. However, pickup in the box is always available upon request. Customizations such as dual batteries or tire replacements will add an additional week.
- Conversion Kits Installation: Lead time for installation is a minimum of 2 weeks and may extend up to 4 weeks.
- Catrike: Orders take approximately two weeks to arrive.
- Veemo: Our summer capacity is fully booked. The next available order slot will be for October 2024.
Please book an appointment online for drop-off or pick-up:
We are doing everything in our power to deliver soon.
Once again, we thank our valued customers and want to express our wholehearted appreciation for your business and loyalty. We hope to make you proud when you get to ride your favorite e-bike soon.
21 comments
Phil
What are the dimensions of the dual battery trike?
What are the dimensions of the dual battery trike?
Bob Smerchinski
Depending on when delivery is I may have to contact the delivery company before hand to make other arrangements for delivery as I may not be home. Can you advise me as soon as possible who i contact to deal with this issue please. Thanks
Depending on when delivery is I may have to contact the delivery company before hand to make other arrangements for delivery as I may not be home. Can you advise me as soon as possible who i contact to deal with this issue please. Thanks
Pearl
Is there a tracking number for the batteries that are being delivered to me?
Is there a tracking number for the batteries that are being delivered to me?
Don Zahara
Hi,
When can I expect my trike to arrive? I have to notify the Bike Shop of the approximate date for booking.
Sincerely,
Don Zahara
Hi,
When can I expect my trike to arrive? I have to notify the Bike Shop of the approximate date for booking.
Sincerely,
Don Zahara
Harold l'heureux
Suite aux inconvénients causés par vos délais de livraison. J’accepte votre offre de " free Pannier waterproof bag black" bien vouloir ajuster la facture # 3335 en conséquence. Merci !
Suite aux inconvénients causés par vos délais de livraison. J’accepte votre offre de " free Pannier waterproof bag black" bien vouloir ajuster la facture # 3335 en conséquence. Merci !
Bharat Chafekar
Please update the delivery status page. It refers to batteries being available on August 12 – it is now August 20th. Would be good to know if there is still a wait. Thanks!
Please update the delivery status page. It refers to batteries being available on August 12 – it is now August 20th. Would be good to know if there is still a wait. Thanks!
Meghan
Hi there I live in Sechelt BC, it’s not too far but a commute for sure. I recently purchased a pre owned envo lynx 20 in blue and I was hoping to pick it up either today (Monday August 19th) or tomorrow (Tuesday August 20th).
Please let me know if this is possible. Thank you so much!
Cheers,
Meg
Hi there I live in Sechelt BC, it’s not too far but a commute for sure. I recently purchased a pre owned envo lynx 20 in blue and I was hoping to pick it up either today (Monday August 19th) or tomorrow (Tuesday August 20th).
Please let me know if this is possible. Thank you so much!
Cheers,
Meg
DIANE GAIL NICHOL
HELLO I wish an update on the delivery of my 2 ebikes thank you
HELLO I wish an update on the delivery of my 2 ebikes thank you
Gary Leier
Thanks so much
Thanks so much
Donald Sayles
I would like to have the ebike shipped complete.
Could you please send me the free pannier as the order was to include the free helmet when ordered.
Regards
Donald Sayles
I would like to have the ebike shipped complete.
Could you please send me the free pannier as the order was to include the free helmet when ordered.
Regards
Donald Sayles
Sue
Is my battery ready for pick up?
Is my battery ready for pick up?
Diane Bielby
So this is how you get money from your customers, I was told 2 wks and I have heard nothing. This is a bday gift for my son.
So this is how you get money from your customers, I was told 2 wks and I have heard nothing. This is a bday gift for my son.
Serge Gagnon
Hello, is it possible to make delivery after September 3 please?
Order #3426
Serge Gagnon
1570 Rue de Varsovie
Trois-Rivières, QC
G8W 0E9
Tel: 819-448-0675
Hello, is it possible to make delivery after September 3 please?
Order #3426
Serge Gagnon
1570 Rue de Varsovie
Trois-Rivières, QC
G8W 0E9
Tel: 819-448-0675
Robin Paul
DIANE GAIL NICHOL
I have recently purchased 2 folding flex overlander ebikes to be delivered to my address in Parksville which will be on the order form. Could you please notify me by text when the bikes are on their way to ensure that I am there when they arrive. thank you Please text my cell 250-514-2052.
thankyou
I have recently purchased 2 folding flex overlander ebikes to be delivered to my address in Parksville which will be on the order form. Could you please notify me by text when the bikes are on their way to ensure that I am there when they arrive. thank you Please text my cell 250-514-2052.
thankyou
Xi Ki
I would like to cancel my order please
I would like to cancel my order please
Elizabeth Hanson
This reply does not tell me when the Lynx 20 “ e-bike ordered/ paid for is scheduled to be shipped. Please clarify
This reply does not tell me when the Lynx 20 “ e-bike ordered/ paid for is scheduled to be shipped. Please clarify
Romark
Hello i would like to follow up my order lynx 20" open box . Please send the one with the lowest mileage. Order #3485 thank you
Hello i would like to follow up my order lynx 20" open box . Please send the one with the lowest mileage. Order #3485 thank you
Peter Louis
Hi, I received an email today regarding an order. I assume it is for the required part for Envo Pro Stax that I bought from Costco. However, i am not sure if you are shipping it to me or I need to bring the bike in for the part to be replaced. Please provide more detail and specifics. Thanks.
Hi, I received an email today regarding an order. I assume it is for the required part for Envo Pro Stax that I bought from Costco. However, i am not sure if you are shipping it to me or I need to bring the bike in for the part to be replaced. Please provide more detail and specifics. Thanks.
rick sala
We ordered an envo ST50 15 inch . We decided on that bike because we were told you had it in strock ands we ahould havew it by end June . Is the bike shipped ?
We ordered an envo ST50 15 inch . We decided on that bike because we were told you had it in strock ands we ahould havew it by end June . Is the bike shipped ?
Don Going
Hi.
Can you tell me if order # SO-11341 has shipped.
Thanks
Don Going
Hi.
Can you tell me if order # SO-11341 has shipped.
Thanks
Don Going