Shipping policy

Processing time: 1-3 business days.


Delivery time: between 1 until 10 days, based on the destination, Country and Shipping methods.

Shipping methods:


Canada: 
From two warehouse locations in BC, one location in QC and one location in ON,
- Conversion kits, parts and bikes: Usually by canpar. estimate delivery time 1-7 days,
- Snow products: Usually by Day&Ross. estimate delivery time 1-10 days,

USA: 
From two warehouse locations in BC, one location in QC, one location in ON, one location in UT, one location in NC
- Conversion kits, parts: By USPC from our BC, Canada headquarter (to check quality). estimate delivery time 3-7 days,
- Batteries: Fedex, UPS from our US warehouses considering DG. estimate delivery time 3-7 days,
- Bikes: By Fedex, UPS under Kitzuma managment from our warehouses in the US, estimate delivery time 1-7 days,
- Snow products: Usually by Day&Ross, Fedex, UPS. from our Canada warehouses, estimate delivery time 3-10 days,
* Hawaii/Alaska: under special pricing, fulfilment center will be selected upon order reciving and delivery time may increase.
* Kitzuma is offical partner for our fulfilment services in the US. They can fulfill bikes in fully assembled condition at extra cost.

Warehouse locations:

1: Canada, BC office/Showroom
Add: 1685 Ingleton Ave, Burnaby, BC, V5C 3V6, Canada

2: Canada, BC Warehouse
Add: 1610 Ingleton Ave, Burnaby, BC, V5C 3V6, Canada

3: Canada, BC Warehouse
Add: 5830 Byrne Road, Unit #301, Burnaby, BC, V5J 3J3, Canada

4: Canada, Ontario Warehouse
Add: 11 Blair Dr, Brampton, ON L6T 2H4, Canada

5: Canada, Quebec Warehouse
Add: 2985 Douglas B Floriani, St Laurent, QC, H4S 1Y5, Canada

6: USA, Kitzuma Warehouse
Add: 3110 S 1039 W, Salt Lake City, UT 84119, U.S.A.

7: USA, Kitzuma Warehouse
Add: 829 Riverside Dr Suite 129 Ashville NC 28801, U.S.A.
Our shipping commitment and delivery time for our products announced on our website are for Normal Business Conditions. They are possible only when our fulfillment workload, courier’s delivery capacity, and lead time all are operating under business as usual situation.