Installation & Repairs
EbikeBC Hub motor kits installation & Manuals
These kits designed as DIY with home tools. Basically there is no special tool or expertise required to install. Some tricks or creative jobs might be required to retrofit some parts on certain bikes though.
We offer installation service in our local store. Contact us for details.
Whether you want to have a whole picture or to start installation watch EbikeBC’s Hub motor kit installation Videos
Download the Hub motor kit installation & user’s manual
In order to have access to controller settings, learn more about the controller features or identify the trouble shooting error codes download LCD Controller setting Manual
For original default parameter settings download LCD3 EbikeBC Default settings.
BionX Kits installation (downloads)
BionX installation videos:
Over view, Motor, Battery, Console, Final inspection (https://www.youtube.com/user/bionxinternational)
Electric bikes Service & Repair
We have many replacement parts for direct or geared hub motors as well as mid-drive motors; however we should consider the high hourly rate costs of such repairs. In many cases we’d rather replace the motor and controller instead; specially for those cheap Chinese electric bike motors.
BionX is a high quality direct hub motor kit system and one of best sellers in North America in past decade. We are an authorized BionX Re-seller and service provider. We have access to the know-how and replacement parts. Please contact us if you need any parts, service or repairs.
Li-Ion Battery Repair, Replacement or Refurbishing
You may have an older ebike with dead SLA or Li-Ion battery which just occupies some storage space. We can service the ebike and replace the battery with our branded Li-ion battery packs. Good to go for another 5-7 years of electric rides.
Motor Torque is the characteristic which reflects the traction (thrust) and is important for climbing up hills. The more torque at the wheel gives you a higher grade-ability. The traction force equals Torque divided by wheel radius (F=T/R). The smaller wheel diameter gives a higher traction force or climb-ability with same motor torque.
The torque at the wheel for mid-drive motors should be calculated like this:
Max Torque at Wheel for crank motors = Max Motor Torque x Number of rear cog teeth / Number of Chain wheel teeth
The amount in Watts shows the power (P) of motor. The power is important for riding faster both on flat or slope.
There is a rated power definition for electric motor which is the nominal power the motor is designed to work at which delivers a good efficiency and long life. Usually maximum or peak power is higher than the rated power. For example EbikeBC 350W geared hub motor can deliver up to 500W power at standard controller setting.
Voltage has no mechanical effect on the ebike performance. This is a parameter which is set based on electrical characteristics of the motor/controller and wiring. Voltage in Li-Ion batteries is a matter of number of cells in series.
Power equals Voltage by Current, the higher the voltage the lower current is necessary to get the same amount of power (P=VI). The voltage should be managed by compromising safety and current rating of component. Having a higher motor or battery Voltage does not translate a higher performance or higher range by itself. Voltage alone doesn’t show any performance characteristics of the ebike unless you know the current rating for motor /controller or capacity of the battery in Ah.
Battery Voltage will not be constant and varies based on SOC (state of charge) a complete charged battery voltage is about 42V when it is nominally 36V and battery voltage is about 30V when the battery is considered complete depleted.
It’s the current capacity of battery. The maximum current the battery can be discharged at continuously for 1 hour. For example; you can draw 10A continuously from a 10Ah battery for 1 hour or 5A for 2 hours. This is a parameter that gives you a range. However, the energy density of a battery should be measured by Wh(watt-hour) if you are comparing battery systems of different voltage. Ah increase when using higher capacity Li-Ion cells or using more Li-Ion cells in parallel in a battery pack.
It’s the energy capacity of battery. Wh=Ah x V. For example a 48V, 8.8Ah battery gives you 48V 8.8Ah = 422.4Wh energy which ideally means you can draw 422W power for 1 hour. The equivalent battery in 36V standard will be about 11.7Ah.
A: Voltage has no mechanical effect on the ebike performance. This is a parameter which is set based on electrical characteristics of the motor/controller and wiring. Voltage in Li-Ion batteries is a matter of number of cells in series. Increasing voltage helps maintain a lower current on same power rating which makes it easier to maintain the electrical efficiency; on the other hand lower voltage offers more safety.
We have standardized 36V for our street legal conversion kits. Our regular ebike battery packing and wiring is capable of 22A continuous power which is equal to 800W at 36V average voltage. There is no considerable voltage drop for up to 800W peak power with our LG 10.4Ah (minimum recommended for our 500W system is 10.4Ah). The peak current is 25A and the peak power 900W and the voltage drop is less than 3V in our system (all wiring resistance included). There is no advantage in 48V or 52V over 36V for up to 500W rated motor class. There are also some safety concerns for above 42V electric products including battery chargers in some provinces. We have 48V or 72V battery and hub motors for off street use up to 5000W rated power.
A: The bike fork is designed for severe working conditions including road shocks and hard braking no matter if it is alloy or steel. The amount of stress from motor axle torque is negligible compared to other loading scenarios. However, that’s your responsibility to inspect the fork and headset for any crack or defect to prevent risk of failure.
A: QR dropouts are usually 9 to 10mm considering the paint coat and filing 0.25mm or 0.5mm either sides is sometimes necessary and OK.
A: We all are worried about all the horror stories we’ve read about front hub motor failures;
let’s take a look at reasons for breaking a fork whether Steel, Alloy or suspension forks:
1- Forcing the axle into the drop out and causing pre stress.
2- Inappropriate order or direction of washers or locking washers.
3- Insufficient bolts torque or not providing a proper nut seat on grooved alloy dropouts.
4- A cracked, defective or old fork
5- Loose or defective headset
The horror is always there if you have an un-inspected front fork and the drop-out fails to hold the axle. No matter if that is a motorized wheel or not. Let’s clarify this first; We have both rear and front so there is no bios.
The amount of torque in the street legal hub motors is not enough to break the fork drop outs. The amount of motor traction forces and stress to the fork is negligible compared to brakes forces and stress. All the horror stories you hear are about the bad installation or ignoring the fact that maintenance on the converted ebike should be more often than the regular bike. (It goes faster and long distances)
We have had a single front fork failure once and the reason was the locking washers had been placed upside down pushing the axle away from the bottom of the drop out and creating a high stress which caused the failure. Hammer hitting the axle inside the fork drop outs can be another typical mistake people do instead of filing the drop out to remove paint to 10mm opening. Yet, we don’t recommend motor installation on Carbon fiber forks no matter rear or front.
The motor back torque is maintained by the axle nuts friction torque to the fork, not the drop out teeth. Our calculations regarding axle nut friction torque proves that even torque arms are not necessary and useless if the fork is properly inspected for any structural defect, washers are placed as recommended and nuts are torqued properly.
A: We do not have a hub motor which can be installed on thru-axle forks at present. We are hoping to develop such motor in near future.
A: We have rear options as well as front, but 95% of customers choose front and that is because of easy installation and maintenance. Our 350w and 500W geared hub motors are only 2.7kg and 3.3kg. There is no gyro effect on the handling; unlike direct hub motors which are bigger and heavier. So why not selecting the easy to install and prevent transmission adjustment headaches?
Front hub motors are performing better on slippery road like snow. If you don’t have any specific reason, don’t go for the rear hub neither a generativemid-drive motor.
We have up to 9spd freewheels in stock. You can order us the rear wheel with the freewheel of same number of speed. (freewheel price is extra)
It may take some time to put spacers and adjust the axle spacing and derailleur adjustment and needs more patience from the bike mechanic if using a rear hub motor.
A: Generally when ebike motors are in use, there is a slight noise which is partially a matter of controller switching, partially from magnets cogging and partially from the gears. Our controllers are “sign wave” to minimize the electric switching noise, the geared hub motors have a higher rotational speed so the cogging noise is less noticeable and the gears are Nylon with 20% increased width from the original design to eliminate the gears wear and backlash. The motor noise varies by the load and speed, however it is not noticeable compared to the noise of a mountain bike 2.1in thick tire on the pavement.
you can check the real sound of our motors in some of our or customers’ videos:
BionX as the best engineered known direct hub motor is a little more silent at working condition.
Our geared motors have an internal clutch which is automatically released when motor is not in use. Therefore unlike Bionx which has a slight cogging torque and noise, there is no drag or noise at all when freewheeling.
Does EbikeBC geared hub motor support regenerative braking
Motor/controller options are provided for regenerative braking but infrequent braking and the low mass of bicycles limits recovered energy. It only makes sense for the frequent long up-hill/ down-hill travels; not to regenerate and recharge the battery, which at best it can increase the range 10%, but to save bicycle brake pads and better bike speed controls.
This option in our geared hub motors have a tiny disadvantage that the motor clutch is always engaged, even if there is not a request for assist power. There will be nearly unrecognizable noise and resistance for the rider when riding as normal
These sensors are for cutting off the power in case a panic stop happens. Stop pedaling in pedal assist system may not be as quick as squeezing brake levers. In regular brakes you may need to have this double safety feature. Hydraulic brakes are typically powerful enough to stop you if a panic happens. It is not a mandatory by regulations and you can try your ebike without installing the cut-off and decide if you need it to be installed.
A: The display charge indicator has a lagging system to be stable against voltage fluctuations. Switch the bike ON, ride it for 10-15 sec and the bars will show full.
The best way to see the accurate charge level of the battery is to page the screen by clicking the power button twice; the battery Voltage shows up down the screen. At no load condition ~42V is fully charged ~32V is fully discharged. You can estimate the charge level almost linearly in between. For example, 37V is half way.
A: In freezing condition you need to keep the battery indoors. The battery performance will drop down if the cells temperature reaches below 5 degrees Celsius. It warms up if being in use, however in -30C you need to cover the battery to keep it warm. Cold doesn’t harm the battery but just like smartphones loses charge quickly.
A: D, L, T, R, B, P are coding for battery shape only, so the difference is what you see in the pictures for the battery style and place to mount it. Down tube battery dimension matters to make sure it fit inside the frame triangle.
A: Rack battery in R series can be mounted to your existing rack, however you need to drill some holes or make some support for that.
A: All batteries can technically be substituted for all motors as long as they are all same voltage and the capacity meets the motor power demand. So the answer is yes.
A: The hub is Disk compatible but you need to check the front fork to see if there is a support for disk brake calipers.
The rim we use is an oval section black double walled alloy rim, stronger than regular rims using 2.6mm chrome spokes. The rim has pad brake tracks and the wheel supports both rim and disk brake.
The tire can be 20in, 24in, 26in, 27.5in, 28in-700C-29er by 25mm or 1in up to 2.3in
A: 500W Hub motors are a customized version of MXUS XF15. 350W hub motors are an upgraded version of MXUS XF07. The motors and controllers have been redesigned and enhanced for North American standards and usage.
A: LED shows the charge level, On-Off and Level of assist selection.
LCD has lots of features and settings including speed, distance, time, ODO, charge, level of assist, battery Voltage, real time power, ambient temperature, security pass word, cruise control, back lighted, head light control, power limit setting, speed limit setting and many more.
One important advantage of the LCD version is that the system has a diagnostic feature which shows the error code in case of a failure. That makes it much easier for you and us to resolve the technical problems while installation or operation.
A: The mid drive motor (crank motor) is providing a boost to the crank torque, the power is transmitted by the chain to the rear freewheel. The bike transmission gear ratio affects the torque and speed. Also the freewheel sprocket lets the wheel freely roll with no drag.
The geared hub motor has a clutch inside which engages the motor when motorized and free wheels when motor is not providing a torque. The brushless geared hub motor does not have any drag when riding as a normal bike; it feels just like 2 free ball bearing.
A: for your better understanding of our motors, check this link to compare torques for EbikeBC 350W, 500W and Bionx 500W
350W provides 60Nm and 500W peak power enough toques and power for your 10% uphill climbing in pedal assist mode for 80Kg rider. Don’t expect an ebike climbing up hills fast without pedaling.
500W provides 80Nm enough to climb 15% grade for 80kg rider and power up to 750W. You will have more performance using 500W. Select 500W if you need more climbing ability, higher acceleration and speed; note that more is not always better since it drains battery more quickly and is slightly heavier.
First of all check the mounting place alternatives on your bike. The lower center of gravity is a big advantage. To check if a certain battery fits in the frame check this link for various batteries dimensions
Typical hub motors are designed for regular QR forks, needs 10mm drop out width, 100mm axle spacing front or 135mm axle spacing rear. FAT bikes need our special FAT hub motors 135mm front and 165mm rear. There is an adjustable tolerance for all forks spacing. Filing 9mm drop outs sometimes required.
See hub motor dimensions here.
Thru axle forks require different solutions. Contact us for details.
No, Motors are considered maintenance free unless something happens.
Yes, they all have disk brake standard 6 bolt pattern mounting flange
For EbikeBC hub motor kits with LCD controllers all settings are accessible. All users do all settings based on their vehicle requirements and local regulations at their own liability.
Basically all generic BLDC motor controllers should match one another; however there is no protocol for wiring and connections. One should figure out the wiring pin by pin if a wiring diagram is not available. There is always a way to put the broken motor or controller back to work; we should work out the lowest cost with better result.
A sketchy checkup of bikes will be welcomed free. The repairs will be charged on an hourly shop rate of 75C$. You will know the rough estimate in advance. And we will communicate with you during the process to ensure the services and replacements kept in budget.
We will have various solutions for older ebikes battery replacement; either by installation of cased battery packs or refurbishing the existing battery case. You need to send us the existing battery and charger so that we test and refurbish with a similar or better capacity and performance using 18650 Li-Ion Cells from LG or Panasonic.
All the battery packs are protected by BMS for over current, under voltage, charging over voltage, cells voltage balance to ensure the safety and durability of the battery pack.
Here is an estimated cost of brand new battery packs or refurbishing the battery with new LG, SAMSUNG or Panasonic cells and BMS:
|Voltage & Capacity||cells||BMS||Estimated Price in C$|
|48V 17.5Ah||18650 LG or Panasonic||30A rated||895.00|
|48V 13Ah||18650 LG or Panasonic||30A rated||695.00|
|48V 10.4Ah||18650 LG or Panasonic||20A rated||595.00|
|36V 10.4Ah||18650 LG or Panasonic||20A rated||475.00|
|36V 8.8Ah||18650 LG or Panasonic||20A rated||365.00|
|24V 10.4Ah||18650 LG or Panasonic||20A rated||365.00|
|24V 7.8Ah||18650 LG or Panasonic||15A rated||315.00|
Inquire Now (contact us)
80Nm or 60Nm is measured based on 26 x 2 tire by measuring the stall traction force of the wheel on 0 speed full throttle. 18kgF and 22KgF thrust is what we measure at full throttle for 350W and 500W motor wheel. Thrust will be about the same for 700C, 27.5, 24 and 20in due to different stator winding however the amount of torque varies for hub motors based on wheel size.
General electric bicycle’s regulations in North America
e-bikes are limited to 500 W output (in some areas it varies 750W and 1000W), and cannot travel faster than 32 km/h (20 mph) on motor power alone on level ground. Generally, they are considered vehicles (like motorcycles and pedal cycles), so are subject to the same rules of the road as regular bicycles.
All require an approved helmet. Regulations may or may not require an interlock to prevent use of power when the rider is not pedaling.
Electric bike regulations vary in different provinces or states. As an example in Canada BC To qualify as a Motor Assisted Cycle, certain conditions must be met such as:
The electric motor must be 500 watts or less and be capable of propelling the cycle no faster than 32 km/h on level ground without pedalling.
The vehicle must be equipped with a mechanism that either:
allows the driver to turn the motor on and off, or
- prevents the motor from turning on or engaging before the MAC attains a speed of 3 km/h
The motor must disengage when the operator:
stops pedalling, or
- releases the accelerator or
- applies a brake.
- The motor cannot be gas-powered.
The motor must be capable of being propelled by muscular power using the pedals, but it is not necessary to always be pedalling
The vehicle must meet any other conditions in the Motor Assisted Cycle Regulation (B.C. Reg 151/2002).
Search for your local e-bike regulations.
Our offered e-bikes and conversion kits can be set and customized based on various regulation constraints and it is the customer’s responsibility to maintain it street legal for the area they are using.
Vehicle licenses and liability insurance are not required in US and Canada for street legal ebikes and conversion kits we offer.
We have ebikes capable of 57km/h, however the controller will cut-off the assist power beyond 32km/h by law. Basically 350W systems gives the maximum street legal performance on ebikes; however 500W gives a better performance on hills yet street legal with the max speed setting at 32km/h.
Electric assist bicycle concept is to enhance range and performance of regular bikes without destroying the spirit of conventional human powered clean and healthy bicycles. You will feel more confident to commute with the assisted system, yet doing aerobic exercise riding faster, further and more often. Basically our ebikes have the potential to be used as a fully powered vehicle where you cannot or don’t want to pedal due to health condition; however full benefits of electric bikes show up when using on pedal assist mode.
Our motor/controller system is maintenance free. The batteries have about 80$/Year depreciation on average. The average power consumption is about 1KWh/100km, taking 1KWh 10cents then the power cost of 100km will be about 10 cents!
The range depends on many factors such as weight, road condition, bicycle, weather, level of assist and amount of muscle power being used. In general we maintain a minimum 30km average range on our systems. The minimum compatible battery capacity is capable of over 100km range if being used on level 1 of assist. You will be guided through the right battery capacity for your particular case if you inquire.
We offer Li-Ion battery packs which are well engineered and protected with BMS (Battery Management System) for longest possible life. The cells used in our battery packs are A-grade LG, Samsung or Panasonic branded cells which have strict quality control and maintain their quality and performance for long. The technology and quality of cells are similar to what Tesla is using in their cars. There is a calendar life as well as cyclic life on the battery cells which is about 6 years and 800 full charge/discharge cycles. If using daily, you can expect about 20000-30000Km before the battery capacity shrinks to less than 50% which we consider as dead.
The Li-Ion battery is quite costly. The number of cells in a typical ebike battery is 40-50 units; almost 10 times more than a laptop or 50 times of an Iphone with similar quality and specs. Battery is almost half of the cost of a conversion kit or 1/3 of an average complete electric bike.
Usually there is no scheduled maintenance requirement for e-bikes other than simple physical protections and keeping batteries fully charged after each use.
Is the hardware available to recharge the ebike by pedaling? Yes. Is it possible to recharge by pedaling? No; and the reason is regeneration demands heavy push to pedal which is exhausting. Regeneration only makes sense when you use the kinetic energy of a bike in breaking or descending a downhill which at best it can increase the range by 10%. The idea of regenerative braking doesn’t work well on bikes because unlike cars the mass/aerodynamic loss ratio is too small.
It takes about 4-7 hours depending on the battery capacity using standard chargers. We may offer quick chargers which doubles the speed of charge.
Not at all! Un-like traditional Nickel based batteries Li-Ion battery has no historic effect on charge and toping up the battery after each use gives a better life condition.
For most of versions yes, please check products specification.
Yes, Our products typically add 6-7Kg (13-16 lbs) to the weight of bike. Also you have the option to remove the battery elimination 3-4kg of the weight when putting your electric bike on a car rack.
The system is rain proof, good to go in rain or snow, however no water jet and no parking or storing un-covered in rain or snow.
When the battery is dead you will have a regular bike only having 5 to 7 kg more cargo with you. There is no drag or friction by EbikeBC geared hub motor system.
Buy the electric bike if you have found the right fit with a reasonable price.
Do you already have a sound bicycle which ergonomically fits and you like it? Or you want to save on price of the bicycle as well as freeing some storage space? Inquire your conversion kit do it yourself or let a bike mechanic does it.
Besides by-law limitations for street legal maximum 500W power, There are many engineering and safety reasons behind sizing a motor power on a bicycle, no matter if this is a factory made bicycle or a retrofit conversion project. 3000W, 1500W, 1000W, 750W motors are not street legal and are too powerful and heavy for bicycles. Typically we offer such high power motor system for students or R&D projects, not electric bicycle applications. Putting a 4L engine on a Toyota Yaris is just waist the money and resources. This engine will break the transmission shortly and the small heavy car does not provide a satisfactory drivability on small wheelbase and small tires. 250-500W is the optimum power you can expect a reasonable weight, speed, range, durability and safety on a bicycle. Knowing that an aerobic pedaling power by a regular cyclist is between 70W to 200W helps us understand 500W is like 5 people pedaling power. You may read or see exciting reports or videos about 1000W to 6000W electric bikes, however this will not last long on those bikes. Trust us saying the biggest motor is not the best!
Powerful motors are not necessarily more expensive but the voltage and capacity of the battery should be much higher to feed the motor. This increases the cost of higher power systems.
Firstly you need to find the right bicycle type for your physical shape and kind of application (Mountain bike, hybrid, upright, step-thru, cruiser, recumbent, Tandem, Delta trike, recumbent trike, etc.). This should be concluded by you with the help of your health advisors.
Looking at various electric power assist systems we can give you some guidelines. If you are new to the topic the best practice is letting us chose for you. Fill out this form if you are looking for a complete electric bike.
Fill out this form if you are looking for a conversion kit.
You need to provide details such as your weight, expected range, road condition and riding attitude.
Knowing the bicycle frame and style we’d get one step closer to the application and choosing the motor system.
The motor drives the crank independent from the pedals. The power adds up with pedaling and transmitted to the rear cogs through the bike’s chain or belt.
The motor is attached to the frame and the wheels are light.
The best power system for a mountain bike, especially the full suspension bikers who do rock jumping, is mid-drive motor system. Bosch, Shimano STEP, Yamaha, Brose, are the most famous crank motor brands known today. You can only get these motor integrated with an electric bike’s frame and not as a retrofit. The price on these systems is high and they have some performance limitations due to increase reliability and enhanced safety.
There are retrofit able versions of mid-drive motors which can be installed on existing bike bottom bracket. Don’t use such system unless you really want to do mountain biking or concern about the weight of wheel.
Power through transmission always reduces reliability and durability of the e-bike, no matter what quality motor you purchase.
Hub motor system:
Don’t hesitate to go for a hub motor system if you need a reliable commuter or pleasure ebike for city or trails.
The motor is in the center of wheel, whether front or rear. They are lighter, more reliable and durable and best option to go for urban rides.
We have direct hub motors like BionX which is known as a high end Canadian brand for over 10 years. They are smooth, silent powerful and reliable.
Geared hub motors are lighter, more compact and offer higher torque. The light weight and compactness gives the opportunity to mount the motor on front wheel. They are also quite durable and maintenance free. Read this article for more details.
It is a small high speed motor with a rubber pinion which spins the tire by friction such as Add-e motor which went viral for a while.
We don’t think this can be a solid electric bike solution due to the high noise, lack of freewheeling, wearing tire, low efficiency and range and low reliability.
This industry doesn’t have a single land. The frame and bicycles are made in different countries including China, Taiwan and Canada depending on the brand.
Our geared hub motor/controllers in our conversion kits are designed in Canada based on North American requirements and order to manufacture in various factories in China. Our company supervises the quality control over production lines to insure the safety, quality and performance of all components. The Li-Ion batteries uses Japanese or Korean battery cells and the packs are manufactured in Canada, Hong Kong or China depending on the model.
We don’t endanger our reputation and risk the troubles of cheap and weak or un-safe products quality. The cheapest product our company offers still maintains the “Made in Canada” quality grade and is expected to be hassle free commuter within life span of the battery.
It is proven for us you cannot expect a certain quality grade, service, warranty or performance if looking at a motor/battery system under 1100$ or an electric bike under 1800$. Geared hub motor electric bikes at the range of 2000$ to 3000$ can potentially meet both bicycle parts and electric system qualifications to be considered as a reliable commuter.
If using a high brand mid-drive motor system such as Bosch, Shimano, etc. you need to make sure not to trade the bicycle quality with the motor brand in lower price bracket.
Something with good specs but too cheap should be checked for availability of spare parts or accessible support because unlike regular bikes it really matters for an ebike owner.
Battery cells brand, depreciation or production date is a big deal. There is a calendar life on Li-Ion batteries; you don’t want to surprise yourself with a dead battery which costs 50% of the value after a year or so.
Li-Ion battery packs can be quite cheaper and more dangerous if not being manufactured under certain standards, qualifications or inspection. There have been many catastrophic battery explosions in Canada and US in past year due to poor battery pack quality supplied under the name of famous brands like Panasonic.
You might like to pay more on digital and display features, brand names, high end bicycle components especially for suspension mountain bikes; however the weight, durability, performance and the quality of motor/controller/battery will not vary much.
If you are located in BC Lower mainland or the areas where an EbikeBC dealer is in the reach, you can contact in advance and most welcome to come by and test ride various versions.
EbikeBC is an online store and service center. You can select and order online your desired electric bike. You can inquire e-bikes to help you select the right e-bike.
If you know the system and components which fit on your bicycle, you can select and configure your conversion kit and order online. You can inquire conversion kits to help you recommend the right kit configuration.
Parts or Repairs:
If the part is listed in our online parts store, good to go; otherwise email us for the parts, repairs or service you require.
Each product has enough literature and videos for owners guide, manual or troubleshooter which have been developed based on years of products’ after sales service experience. You will have access to us for assistance much easier than a local shop:
1-Read website support and FAQ
2- Share your questions and problem at https://ebikebc.com/forums/
3- Email us
4- Get an instant help form website live chat
5- Call us (Pacific Time working hours applies)
6- If required add Skype ID “ebikebc” to video chat. (Pacific Time working hours applies)
If the part is listed in our online parts store, good to go; otherwise email us for the parts, repairs or service you require.
Some products like conversion kits are offered free-shipping throughout US and Canada.
A flat charge of 99C$ applies for Canada-wide delivery of electric bikes.
Electric bikes to US may require up to 69C$ more; we will contact you in the event of such an increase in shipping cost.
Parts and spares including sensors, controllers, batteries have a Flat 20C$ delivery charge for Canada and US. (Bulkier items like hub motor wheels may be more)
In general everything will be shipped from Vancouver local inventory. It takes 1 to 3 business days for orders to be processed, tested, packed and picked up by curriers.
To US Destinations:
Delivery in 4 — 6 days
To Canada Destinations:
Local (British Columbia) — 1-2 days
Canada central and West — up to 3 days
Canada EAST — 5-7 days
US buyers pay no tax
Canada buyers pay GST or HST based on the province they live in.
BC buyers pay GST+PST on kits, parts and ebikes. Bikes with conversion takes 5% GST on all and 7%PST on conversion kit only.
It varies by product.
Most e-bikes 1 year bike and 2 years motor/battery system
EbikeBC kits 1year free 2nd year option 60C$
BionX kits 3 years
Find or post testimonials or customers’ reviews here.
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We try to make decision making process as simple as possible. You can start with style and look of the ebikes, then read through specs and options. Some products are customizable for some specs or features. In the end if you have special concerns, questions or comments before ordering you are welcome to contact us.
We will try to be a help.
Technically we can replace, refurbish or repair Electric bike Li-Ion batteries of any brand. You need to share details such as Voltage, Capacity in Ah, shape and size of battery.
For motor and controller issues you need to contact us and share details. Sometimes the labor wouldn’t be worth and we might recommend parts replacement.
We are good at inventory management and always watch for production date of Li-Ion batteries in stock. We never keep products in stock for long and we typically don’t have aged or out of fashion goods to put on sale. On the other hand, we are keeping the sales margin as low as possible whole year round to keep up with the best value for money deal and lowest price guaranteed in North America. Contact us if you feel you need to get a better deal for a particular product.
Yes, initiate your paperwork and join us to find the right electric bike.