System does not turn on
| System does not turn on | Connections are not completed | Do a thorough check from battery power lines to controller and all other connectors |
|---|---|---|
| Battery is turned off | Turn battery on using the on/off switch on the battery | |
| Battery is dead | See if battery charge indicator LEDs light up | |
| Try charging the battery | ||
| Try turning on the system when charger is plugged in | ||
| Try turning off the battery hold 5 seconds then tun on | ||
| Check out battery fuse | ||
| Inspect battery for any sign of impact, moisture penetration, etc. | ||
| Check out battery voltage right at the battery output port | ||
| Check out battery to bracket connectivity, wipe the dirt, watch for sparks or melted connections | ||
| Check out battery voltage at controller power input plugs | ||
| Contact your local dealer or EbikeBC customer's service with the report of the above tests for battery repair or replacement. | ||
| LCD display or keypad issues | Check out related cables and connectors at handle bar | |
| Check out related cables and connectors at controller side | ||
| Visual inspection of the display and motor controller for visible sign of damage | ||
| Contact EbikeBC for service | ||
| Motor controller issues | ||
| Check out battery connections to controller | ||
| Check out battery voltage at controller input plugs | ||
| Visual check of all | ||
| Visual inspection of the motor controller for visible sign of damage | ||
| Contact EbikeBC for service |
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